What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access my account

    Asked by Regan Hage  on April 18, 2017 at 03:33 PM

    I am trying to log into my account and it says it's "auto-suspended". Can you please help me get logged back in? Is your site reliable? I have clients who need to access their contracts and I cannot...

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    JotForm Support

    Answered by John_Benson on April 18, 2017 at 05:43 PM

    I checked your forms and I can see that one of your forms is asking for a password. It is against our terms of use asking for sensitive information such as login information or credit card information.

    I have deleted the guilty field so I can activate your account back in good status. You can now login to your account and manage your forms properly.

    Please do get back to us if you have questions. Thank you.