What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Mason  on April 18, 2017 at 04:05 PM



    I recently started building my forms. I went to view them and the system said they were disabled. When I went to log out and back in, I was told I was auto suspended. I spent a long time getting my forms created and was planning on using them with clients today so not sure what is happening...thanks!

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    JotForm Support

    Answered by ktyaguirre on April 18, 2017 at 04:29 PM

    Thank you for contacting us!

    We reviewed your account and the forms. The form:

    http://www.jotform.us/form/71075771484159  was found to be collecting for credit card information which is not allowed according to our  Terms of Use 

    Please be advised that this type of information on plain text fields is considered phishing activity and the phishing detector will suspend any free account collecting such. Paid accounts are "warned" about the activity allowing for removal of fields.

    We have cleaned the fields and activated your account. Please use payment integration to collect payment from consumers:


    Let us know if you have any further questions.


    Thank you