What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some fields are not visible on my form

    Asked by GiorgioCarlino on April 18, 2017 at 04:07 PM
    and some fields are not visible on the form.
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    JotForm Support

    Answered by Jim_R on April 18, 2017 at 04:26 PM

    Can you be more specific on which fields are not showing up on your form? Your form has a lot of SHOW/HIDE conditions and that's probably the reason why some fields are not showing up by default, they would only show up once the condition has been met.

    Please review your conditions and if there's a specific field that's not showing up, be detailed as possible on your next reply.


    1. What's the name of the field

    2. Is it supposed to appear regardless?

    3. Is it used in a SHOW/HIDE condition? How does the condition supposed to work?

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    Answered by GiorgioCarlino on April 19, 2017 at 02:44 AM

    this morning all is working properly, we think it was maybe a problem on the european server.
    thank you very much for your immediate response.
    kind regards
    Martedì, 18 Aprile 2017, 10:26PM +02:00 da JotForm noreply@jotform.com :
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    Answered by Sven on April 19, 2017 at 03:42 AM

    On behalf of my colleague, you're very welcome.

    Please don't hesitate to contact us if you have any further questions.


    Thank you.