What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No file uploads, how am I over 10MB limit?

    Asked by vinvalentino on January 07, 2011 at 04:38 PM

    None of my forms have file uploads as far as i know. I don't see any files uploaded in the form submissions, so why was my account disabled for being over limit?

  • Profile Image

    Answered by Mavee on January 07, 2011 at 05:25 PM

    How many submissions do you have?

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    JotForm Founder

    Answered by aytekin on January 10, 2011 at 08:15 AM

    These are the forms that have uploads 1480515066 and 93294209308. You can delete submissions to get your space back.

    But I re-enabled your account back. While we investigate this. It might be a problem on our end. I think some of your uploads are still in the system even though you deleted the submissions.

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    JotForm Founder

    Answered by aytekin on January 11, 2011 at 09:29 AM

    We investigated this issues and found that all calculations are correct. You really have uploaded files. You must either delete those files or upgrade to Premium.