What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I resolve this PayPal express error?

    Asked by Josh on April 18, 2017 at 04:26 PM


    I'm trying to use jotform to receive entry fees for the chess tournaments that I run.
    The PayPal payment method doesn't seem to be working. Whenever I try to submit one of my forms as a test, I get the following error message:
    "An embedded page at form.jotform.us says:
    [PayPal Express Error]
    -An error has occurred. Please contact form administrator for assistance.
    [Transaction refused because of an invalid argument. See additional error messages for details.]
    -You are not signed up to accept payment for digitally delivered goods."
    What should I do now? I don't believe the services I provide are actually digitally delivered goods.
    Thanks so much for your help
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    Answered by Ian on April 18, 2017 at 08:53 PM

    Thank you for contacting us, but in this case it the error is not caused by anything you did on your jotform or with our system, the actual issue is with your PayPal account not being enabled to accept this.

    Unfortunately there is no option that you can tick and have it running, you will need to contact PayPal support and they will be able to turn it on for you.

    Please take a look at this page on PayPal: https://developer.paypal.com/docs/classic/express-checkout/digital-goods/IntroducingExpressCheckoutDG/