- qburke32Asked on April 18, 2017 at 04:49 PM
I have alot of incomplete submissions. Why is that and how do I fix it???
- JotForm SupportMikeAnswered on April 18, 2017 at 09:54 PM
The incomplete payment submission usually means that user decided to not to complete the transaction on the PayPal payment page. Please take a look at the following guide.
However, if payment was received but submission is still marked as incomplete, it means that we have not received an instant payment notification about successful payment from PayPal. The reason behind this can be disabled Instant Payment Notifications (IPN) option within your PayPal account. Please make sure that IPN is enabled within your PayPal account settings.
If you need any further assistance, please let us know.