What are incomplete submissions?

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    qburke32
    Asked on April 18, 2017 at 04:49 PM

    I have alot of incomplete submissions. Why is that and how do I fix it???

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    Mike
    Answered on April 18, 2017 at 09:54 PM

    The incomplete payment submission usually means that user decided to not to complete the transaction on the PayPal payment page. Please take a look at the following guide.

    Paypal Incomplete Payments FAQ

    However, if payment was received but submission is still marked as incomplete, it means that we have not received an instant payment notification about successful payment from PayPal. The reason behind this can be disabled Instant Payment Notifications (IPN) option within your PayPal account. Please make sure that IPN is enabled within your PayPal account settings.

    How to Enable IPN for Paypal

    If you need any further assistance, please let us know.