Our forms are, yet again, not getting emailed to us!!!!!!!!!!!!!

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    yvonneschneider
    Asked on April 18, 2017 at 06:57 PM

    One day we are receiving submissions the next we are not. This is getting old. Please explain why we are not getting them.

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    Ian
    Answered on April 19, 2017 at 01:19 AM

    aaldrete@schneiderclaims.com was in the bounce list which I had removed

    Reason(s) : smtp; 503 5.7.1 Client not authorized (utm42b)

    assignments@schneiderclaims.com was in the bounce list which I had removed

    Reason(s) : smtp; 503 5.7.1 Client not authorized (utm42b)

    You can remove it by yourself, by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same

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    yvonneschneider
    Answered on April 19, 2017 at 10:43 AM
    Those emails need to be put back please, they are our employees.
    Thanks
    Yvonne
    Sent from my iPhone
    ...
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    Ian
    Answered on April 19, 2017 at 10:57 AM

    Sorry for the confusion. I meant to say that these emails are removed from bounce list, which means that the emails still exists and now your will be able to receive submissions.

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    yvonneschneider
    Answered on April 19, 2017 at 12:43 PM
    Thank you for the quick reply. Why would these addresses be on the bounce list? Why would they bounce if they're valid?
    Thanks
    Yvonne
    Sent from my iPhone
    ...
  • Profile Image
    Ian
    Answered on April 19, 2017 at 02:04 PM

    As mentioned in my initial response, this usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

     

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    yvonneschneider
    Answered on April 19, 2017 at 04:43 PM
    Thank you so much.
    Yvonne
    Sent from my iPhone
    ...