password reset email does not arrive

  • Eva
    Asked on April 19, 2017 at 4:23 AM

    I forgot my password and i tried to reset but the email from JotForm never arrives. I have tried several times.

  • Sven
    Replied on April 19, 2017 at 4:41 AM

    I just checked the mail log, and I can see that several password reset emails have been sent to your email address, please see image below:

    password reset email does not arrive Image 1 Screenshot 20

     

    Please check your spam folder, as sometimes emails get filtered as spam. If you can't find them, please get back to us so we can send the email again or look further into it.

     

    Thank you.