What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    password reset email does not arrive

    Asked by Eva  on April 19, 2017 at 04:23 AM

    I forgot my password and i tried to reset but the email from JotForm never arrives. I have tried several times.

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    Answered by Sven on April 19, 2017 at 04:41 AM

    I just checked the mail log, and I can see that several password reset emails have been sent to your email address, please see image below:


    Please check your spam folder, as sometimes emails get filtered as spam. If you can't find them, please get back to us so we can send the email again or look further into it.


    Thank you.