What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Simple test form using encrypted data does not submit

    Asked by matpemble on April 19, 2017 at 07:19 AM

    To evaluate the JotForm service to see if it might work for us, I have created a very simple test form that stores the data encrypted.

    When I click the Submit button it changes to "Please wait..." but then nothing further happens.



    I have created a non-encrypted version of the form that submits without problems (https://submit.jotformeu.com/submit/71075039573357). 

    I have checked all settings and everything is default except for enabling encryption.

    Can you let me know what I am missing?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by seth on April 19, 2017 at 08:14 AM


    I tested your form and I can replicate the issue on my side.

    I cloned your form and I see that the clone is working. I think something got broken on your form.

    Could you please try disabling and enabling again the encryption. If this does not work, please clone your form and work on that form. I think cloning the form will resolve the issue.

    Here is a guide on cloning forms:


    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!



  • Profile Image

    Answered by matpemble on April 19, 2017 at 09:01 AM

    Hi Seth,

    Thanks for the quick response and answer to my query.

    As it was just a test form I created a new one from scratch, turned on encryption, and it worked fine! Hopefully just a one-off bit of strangeness that broke the original test form somehow...

    Anyway, thanks for your help and for getting me up and running.



  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 19, 2017 at 10:11 AM

    Hello Mat,

    On behalf of my colleague, you are welcome.

    I am glad to know that Encryption feature is working fine in your form. Do get back to us if you have any questions.

    Thank you!