What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not showing up

    Asked by shyrabbit on April 28, 2010 at 12:26 PM
    New submissions aren't showing up in my log and the uploaded images from the sender are not showing up in the emails I receive when a submission is sent.
     
    Please Help!
     Michael
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    JotForm Founder

    Answered by aytekin on April 28, 2010 at 12:28 PM
    What do you mean by your "Log"? Did you try logging into your account, selecting on your form and then clicking on "Submissions" button?
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    Answered by shyrabbit on April 28, 2010 at 12:28 PM
    Me again...it appears the emailed submission notice is missed the upload image button completely.
     Michael
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    Answered by shyrabbit on April 28, 2010 at 12:30 PM
    Yes, I logged in, went to submissions and the last submission that shows was from 04-12-10. There have been 3 more submission since and none of those show up.
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    JotForm Founder

    Answered by aytekin on April 28, 2010 at 12:32 PM
    What is the URL of the page that has this form?
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    Answered by shyrabbit on April 28, 2010 at 12:34 PM
    http://shyrabbit.com/CallsOnline.html
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    JotForm Founder

    Answered by aytekin on April 28, 2010 at 12:35 PM
    They are on the v2:
    http://v2.jotform.com/user
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    Answered by shyrabbit on April 28, 2010 at 12:39 PM
    OK, good. Thanks!

    I assume this will change with new forms created in the new version?
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    JotForm Founder

    Answered by aytekin on April 28, 2010 at 12:41 PM
    You should probably update form code on your site with a new form code. That is required for payment forms that also include upload fields.

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    Answered by shyrabbit on April 28, 2010 at 12:47 PM
    I just went to v2.jotform.com to view the latest submissions  and when I try to open them I get a screen that just has a small window at the top the says "JotForm" with the words "question" and "answer" both underlined and not active, no form shows.
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    Answered by shyrabbit on April 28, 2010 at 12:49 PM
    I assume to update my code I simply open the form, save and copy code again. Is this correct?
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    JotForm Founder

    Answered by aytekin on April 28, 2010 at 01:36 PM
    Yes, click on "Share Form" button on the form builder and copy the code provided.
    http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

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    Answered by shyrabbit on April 28, 2010 at 01:44 PM
    Are the form gone that I refer to above gone?
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    JotForm Founder

    Answered by aytekin on April 29, 2010 at 01:47 AM
    I can see the form fine on your web site and it seems to be updated with the new version code:
    http://shyrabbit.com/CallsOnline.html