Forms not coming through by email due to my "out of office"

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    sophiegaxatte
    Asked on April 19, 2017 at 09:02 AM

    Hello - I always have an out of office on and I am not struggling to get the forms through by email. 
    Can you please by-pass this at your end to ensure they come through? 

    Thank you
    Sophie 

  • Profile Image
    Sven
    Answered on April 19, 2017 at 10:15 AM

    You're not receiving emails because your email was in the bounce list, I have removed it from the bounce list now, so you should be able to receive emails without issues. 

     

    For future reference, please follow this guide to check and remove yourself from the bounce list:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please have a look at this, to prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.