What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not coming through by email due to my "out of office"

    Asked by sophiegaxatte on April 19, 2017 at 09:02 AM

    Hello - I always have an out of office on and I am not struggling to get the forms through by email. 
    Can you please by-pass this at your end to ensure they come through? 

    Thank you
    Sophie 

  • Profile Image

    Answered by Sven on April 19, 2017 at 10:15 AM

    You're not receiving emails because your email was in the bounce list, I have removed it from the bounce list now, so you should be able to receive emails without issues. 

     

    For future reference, please follow this guide to check and remove yourself from the bounce list:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please have a look at this, to prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.