What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downloading submissions

    Asked by rachelphillips on April 19, 2017 at 09:28 AM

    I selected the "Download all submissions" options so that I could download all uploads to one of our forms. The request was submitted around 2:30 pm yesterday. I still have not received an email with download instructions. It is a large number of uploads (~500), do I just need to wait longer? Or is it not able to export so many at once? Please advise. Thank you.

  • Profile Image

    Answered by KadeJM on April 19, 2017 at 10:53 AM

    I see that you are a sub-account user of another account under "Virginiana".

    Are you referring downloading all your uploaded files from the submissions viewer or were you using the export data feature?

    Which form were you trying to download the files from?