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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I move a completed form to incomplete?

    Asked by BRIGHTYOGIS on April 19, 2017 at 10:09 AM

    We had to cancel a class (and issued refunds).

    Now we would like to have the submission information pulled from the "completed" set, but retain the contact information for future campaigns.

    One way I can think of doing this is to put the submission into "Incomplete" submissions.

    How do I do that?  Is there a better way to retain the contact information?

    Thank you!

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    JotForm Support

    Answered by Kiran on April 19, 2017 at 12:33 PM

    Unfortunately, it is not possible to move the completed/paid submissions to incomplete submissions. You may consider adding a new dropdown/single choice(radio button) field on the form to set the status of the submissions. However, you'll need to edit the submission to fill this field of the submissions. This might help in identifying the submissions that are related to the canceled class. 

    Hope this information helps! 

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    Answered by BRIGHTYOGIS on April 19, 2017 at 01:45 PM

    Thank you so much!  I will use your tip for this and other ideas :)


    Enjoy your day!