What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF attachments have stopped coming through

    Asked by gsendi on April 19, 2017 at 10:14 AM

    Our organization has forms we've been using for a long time that are set to send PDF attachments with submissions. This morning PDF attachments stopped coming through. (Also, in one case, all email recipients except one had been deleted and had to be reset.)


    This is an urgent issue for us. Please help . . . quickly!


    Greg Sendi

    New Oakland Family Centers


    Page URL:

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    Answered by christopherdene on April 19, 2017 at 10:44 AM

    Same is happening with me.  PLEASE HELP!
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    JotForm Support

    Answered by Rose on April 19, 2017 at 10:59 AM


    We are sorry for this inconvenience. 

    We were not able to replicate it on our side, could you please try again and let us know if the issue persists? Please also provide us as much information as you can.

    Waiting for your return. 

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    JotForm Support

    Answered by Rose on April 19, 2017 at 11:00 AM


    I moved your question to another thread. You will be replied there.

    Please follow this thread : https://www.jotform.com/answers/1123188/?entrymessage=10732640770