How come parts of my form are missing when I download it to a PDF?

  • IHSOffice
    Asked on April 19, 2017 at 10:16 AM

    All items appear to be selected to print from my form, but I am finding more and more that some things are missing.

     

    Can you help me? 
    I want everything on my form to print whether it is "filled out" or not.

     

     

    Thank you!!!

     

     

  • Jan
    Replied on April 19, 2017 at 12:40 PM

    It is possible that the PDF template did not update automatically. Please try to reset the PDF template using the PDF Designer. Here's how:

    1. In My Forms page, select the form and then click the "Submissions" button.

    How come parts of my form are missing when I download it to a PDF? Image 1 Screenshot 40

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    How come parts of my form are missing when I download it to a PDF? Image 2 Screenshot 51

    3. In the PDF Designer, please click the "Reset" button at the top right.

    How come parts of my form are missing when I download it to a PDF? Image 3 Screenshot 62

    Related guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Hope that helps. If you have any questions, let us know. Thank you.