What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come parts of my form are missing when I download it to a PDF?

    Asked by IHSOffice on April 19, 2017 at 10:16 AM

    All items appear to be selected to print from my form, but I am finding more and more that some things are missing.


    Can you help me? 
    I want everything on my form to print whether it is "filled out" or not.



    Thank you!!!



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    JotForm Support

    Answered by Jan on April 19, 2017 at 12:40 PM

    It is possible that the PDF template did not update automatically. Please try to reset the PDF template using the PDF Designer. Here's how:

    1. In My Forms page, select the form and then click the "Submissions" button.

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    3. In the PDF Designer, please click the "Reset" button at the top right.

    Related guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Hope that helps. If you have any questions, let us know. Thank you.