What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What are transaction rates when accepting Credit Card or ACH payments in BluePay integration

    Asked by soleildesorphelins on April 19, 2017 at 10:37 AM


    good solution , what is the transaction fee for credit card or ACH ?

    This is a re-post of a comment on New Integration: BluePay Provides Painless Credit Card Processing

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    JotForm Support

    Answered by Welvin on April 19, 2017 at 12:45 PM

    You can read more about BluePay rates on this page: https://www.bluepay.com/support/faqs/merchant-support/. Please note that we do not take a cut of every payment made in the form. The charges are handled by the gateway itself. 

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    Answered by vegasnight on April 23, 2017 at 12:53 AM

    Welvin, is that so? Can we? Can we really?

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    Answered by vegasnight on April 23, 2017 at 12:54 AM

    Read this:
    40 BBB Complaints so far




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    JotForm Support

    Answered by Nik_C on April 23, 2017 at 02:41 AM


    As my colleague replied, fees are something that comes from the Payment processor, we don't charge any fees for transactions made through our forms.

    If you have a problem with how BluePay works please refer it to BluePay since we have nothing to do with how they operate.


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    Answered by vegasnight on April 23, 2017 at 02:47 AM

    @Nik_C Nobody accused you of anything. You are the ones shoving BluePay down our throats and then get upset about legitimate questions. All you did is post a link to a "nothing page" - kind of rude if you ask me. As for BluePay, I was just sharing a link to real experiences people had with BluePay so more people could learn about it. Is that Ok or is this highly regulated here?

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    JotForm Support

    Answered by Nik_C on April 23, 2017 at 03:24 AM

    The original question was about transaction fees and since we don't charge any fee for transactions my colleague posted a link to BluePay's FAQ page where you can find that information actually.

    It is ok to share information that might help our fellow user, but it was unrelated to this thread, if you experience any problems with how your BluePay is working, please open a separate thread so we can address the problem appropriately.

    Thank you.

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    Answered by vegasnight on April 23, 2017 at 09:27 PM

    Actually, BluePay's FAQ page has nothing on how much they charge, so if you or you colleague took the time to review it before posting it, you would know that it's a worthless link. The link I posted actually has people talking about all kinds of problems with their fees.

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    Answered by Ian on April 24, 2017 at 12:06 AM

    More details about the charges and fees at Bluepay are provided at http://blog.bluepay.com/credit-card-processing-fees

    I also noticed that they have live chat support option too.

    It would would wise to gather information about Bluepay from their support, as they know their product better than us.

    In case you still face any issue, you are free to come to us for more clarification.

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    Answered by vegasnight on April 24, 2017 at 01:28 AM

    It would Would  would  Would probably most likely Definitely be very Very wise for you to do the same before advertising them to all of us with such patronizing superiority. Thanks for another useless link to another sketchy page.

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    Answered by Sven on April 24, 2017 at 02:32 AM

    @vegasnight, Bluepay is a 3rd party integration that we offer, so we can serve more users and allow them to do more with JotForm. We're not advertising them or forcing you to use Bluepay by any means, we have a number of other payment processor integrations for you to choose from if you dislike the way Bluepay works.

    Please note that we're always here to help, if you have any questions regarding JotForm functionalities, please open a separate thread and we will attend there accordingly.


    Thank you.

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    Answered by vegasnight on April 24, 2017 at 04:11 AM

    Thank you for stating the obvious once again and for your kind offering of the "Amazingly Mysterious BluePay". I don't think JotForm functionality was ever in question here, just your reps. 

    I have never said that I disliked or felt a genuine and deep repugnance for BluePay. I just hope that you are still here to look after your customers.

    Thank you too.