Not receiving PDF copy of form submissions

We are not receiving the PDF copy of form submissions.  I have checked all of our forms, and that setting is on.  How can we correct this and receive the PDF copies of our forms with the emailed submission?

Thank you!

We are sorry for this inconvenience. 

We were not able to replicate it on our side, could you please try again and let us know if the issue persists? Please also provide us as much information as you can.

Waiting for your return.