What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm getting an error in my browsers when viewing my new form

    Asked by InMemoryOf on April 19, 2017 at 11:54 AM

    Hi - 

    I've created a new form (https://form.jotform.us/71084577287164) and I continue to get error messages using both Safari and Chrome.

    When I tested the original form, it worked fine (two weeks ago).  Another test submission came through as well (last week).  Today when I went to send to multiple recipients and tried to test the original link, it failed.

    I have made 3 subsequent clones of this form to get a new published link and all of them have failed.

    Need some help please.


    Thanks - 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 19, 2017 at 01:16 PM

    This is an issue to your end or to your client (if they are also getting the same error in the form). It's a DNS problem. Please follow the solution from this article to fix the issue: https://www.wiknix.com/how-to-fix-err_connection_refused-in-chrome/

  • Profile Image

    Answered by InMemoryOf on April 20, 2017 at 10:42 AM

    Thank you.  This actually worked out well - yes, the server that I was on prevented access but the link works fine on all others.

    Thank you for the help!