How do log into my account and how do I get my form to be displayed?

  • Ayana
    Asked on April 19, 2017 at 12:58 PM

    1. My account says that I am auto suspended, even though I changed my password and was logged in. I signed out and tried to sign back in and I can't get in.

    2. Additionally, I created a form (and a  copy of it, and a completely started a new one) and every time I try to preview or publish it and view it in a new tab (any of the forms), the page says that the form is disabled. However, I made sure that the form was enabled on the home screen as well as in the settings. 

  • BJoanna
    Replied on April 19, 2017 at 2:17 PM

    Your account with username ayounge is auto suspended by our phishing system and because of that all of your forms are disabled. 

    I have inspected your forms and I did not found any fields that are violating our Terms of use, so I have activated your account. Your forms are working now. 

    Let us know if you need further assistance.