What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do log into my account and how do I get my form to be displayed?

    Asked by Ayana  on April 19, 2017 at 12:58 PM

    1. My account says that I am auto suspended, even though I changed my password and was logged in. I signed out and tried to sign back in and I can't get in.

    2. Additionally, I created a form (and a  copy of it, and a completely started a new one) and every time I try to preview or publish it and view it in a new tab (any of the forms), the page says that the form is disabled. However, I made sure that the form was enabled on the home screen as well as in the settings. 

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    JotForm Support

    Answered by BJoanna on April 19, 2017 at 02:17 PM

    Your account with username ayounge is auto suspended by our phishing system and because of that all of your forms are disabled. 

    I have inspected your forms and I did not found any fields that are violating our Terms of use, so I have activated your account. Your forms are working now. 

    Let us know if you need further assistance.