Searching Submissions is not working

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    rachel784
    Asked on April 19, 2017 at 01:17 PM

    I am noticing that the search feature is not functioning properly. I will search for a word and not get any results that I'm certain is in our submissions.

    Additionally it will take very long to load the submissions, search or perform any other activity within the form. Often it altogether times out.

     

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    Welvin
    Answered on April 19, 2017 at 02:41 PM

    I cannot view your form submissions grid, you had enabled the encryption. Well, should not take time considering the number of submissions in the form, but assuming that the key is already provided. Please do the following:

    1. Log out from your account.

    2. Clear your browser cookies for Jotform.

    3. Log in again.

    4. View your form submissions. The page will require you to provide your Jotform.key. 

    5. Please search a term again and let us know if the issue persists. 

  • Profile Image
    rachel784
    Answered on April 19, 2017 at 05:43 PM
    I followed all the instructions and still the problem persists. Anything
    you're seeing on your side as far as network issues are concerned?
    Thanks,
    Rachel
    JoyLabz LLC
    PO BOX 1444
    Santa Cruz, CA 95061
    Ph: 831-460-6242
    Fax: 831-604-8914
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    liyam
    Answered on April 19, 2017 at 11:28 PM

    Hello,

    I'm not sure if this is related to the updating of the submissions page views for newly received submissions. But we currently are experiencing quite a delay on showing submissions on the submissions page view of forms. Can you confirm that new submissions are not showing up on your end or this is purely about searching existing submissions?

    Thanks.

  • Profile Image
    rachel784
    Answered on April 20, 2017 at 02:43 PM
    Hi Iiyam,
    we have two issues, one is that i'm not getting search results for new
    submissions. Second is that there is an extremely long delay on showing
    submissions on the submissions page view of the forms.
    ~Rachel
    JoyLabz LLC
    PO BOX 1444
    Santa Cruz, CA 95061
    Ph: 831-460-6242
    Fax: 831-604-8914
    MakeyMakey.com
    Popular Science Top 10 of Toy Fair Feb 2014

    Makey Makey Newsletter
    Instagram:::Makey Makey
    Twitter:::MakeyMakey
    Makey Makey on Facebook
    ...
  • Profile Image
    Welvin
    Answered on April 20, 2017 at 04:12 PM

    I think the problem is related to the encryption. I just tried viewing a form with thousands of submissions. The page loads timely as well as when searching. Would you mind sharing us your encryption key? This way, we can view the submissions and investigate. It's fine if not, I will ask our developers to help.