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    How to include conditional thank you message in submission emails?

    Asked by gintomic on April 19, 2017 at 02:41 PM


    I have a form which results in different Thank you pages / recommendations based on conditions of the answers provided. 

    How can I make that the mail that is sent to my mailbox with the form answers includes the resulting / provided thank you page? 

    Thanks for help - 


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    JotForm Support

    Answered by ashwin_d on April 19, 2017 at 03:54 PM

    Hello Thomas,

    Unfortunately it is not possible to include the thank you message in the submission emails.

    To achieve your requirement, I would suggest you to add multiple notification email template and manually add the content which you have added in thank you message. You can then add conditions to trigger specific email alert to be sent based on your condition (condition similar to what you have added to display different thank you message).

    You may like to take a look at the following guide how to send conditional submission emails:  https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!