What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I automatically redirect users without having them to click on the Return to Merchant button in Paypal?

    Asked by ernievi on April 19, 2017 at 03:08 PM

    Hi, I'm ready to go live with the form. Everything's working good and I tested it all the way from the email sent up to the thank page.

    One thing that I'd like for it to happen is for the customer to be redirected to the Thank You page automatically (without pressing the Return To Merchant button). I looked at all the settings in the payment setup page but I couldn't find anything for this to happen.

    Thanks.

    Ernesto

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    JotForm Support

    Answered by Jim_R on April 19, 2017 at 04:54 PM

    Hey Ernesto, you won't find this setting in JotForm - This is something that you need to setup in Paypal. It's called Auto Return and you may refer to the Paypal page below on how it works and how to set it up:

    https://www.paypal.com/ie/cgi-bin/webscr?cmd=p/mer/express_return_summary-outside

    In case you need more help from our end, just let us know.