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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form submissions are not working

    Asked by taliberman on April 19, 2017 at 03:55 PM

    My form, "Unlock Your Child's Potential Registration Form" does not seem to be working. There are submissions coming in that are not showing up.

    Can you help me with this?


    Thank You

    Page URL:

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    JotForm Support

    Answered by Kevin_G on April 19, 2017 at 06:10 PM

    I have checked your form and I can see submissions are being recorded without any problem, but since you have the PayPal integration seems like some users did not complete the payment, these incomplete payment submissions are not displayed in your submissions grid. 

    I would suggest you to take a look on this guide that will help you to view incomplete payments: https://www.jotform.com/help/135-How-to-view-incomplete-payments

    Here's also a guide about incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    You could also set up incomplete payment notifications so you do not miss these incomplete payments: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Hope this helps. 

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    Answered by taliberman on April 20, 2017 at 03:30 PM

    The user did complete payment but her submission was recorded as incomplete. Any idea why this could have happened? 

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    JotForm Support

    Answered by EltonCris on April 20, 2017 at 04:54 PM

    If you received the user's payment on your Paypal account but the submission is listed as incomplete submission, then it could be a problem with your Paypal IPN. Make sure your Paypal IPN is turned on. This is required in order for the submissions to be processed properly.

    As also provided by my colleague, please read the Paypal FAQ guide below to learn how to complete paid submissions as well as how to enable Paypal IPN in your account.