What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions using the Image Upload widget are not showing me the pictures

    Asked by Travelspots2 on April 19, 2017 at 03:58 PM
    Hi I added a image upload widget to my form and when its submitted it comes
    out like this see copy and paste below..
    {"widget_metadata":{"type":"imagelinks","value":[{"name":"girl_1011.jpg","url":"
    https://s3.amazonaws.com/jotformWidgets/imagePreview/70845304940152/58c3478girl_1011.jpg
    "}]}}
    why is the actual picture not there?
    How do i use this format to upload in to my system?
    TY
  • Profile Image
    JotForm Support

    Answered by AIDAN on April 19, 2017 at 04:03 PM

    Could you please provide us with the form ID or URL, so we can inspect and assist you better? Thank you in advance.

  • Profile Image

    Answered by Travelspots2 on April 20, 2017 at 12:03 AM
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 20, 2017 at 04:00 AM

    To my understanding, you are seeing the issue on your form's submission page, is that correct?

    We would like to apologize for any inconvenience this is causing you, however, I can't seem to reproduce the issue you are having with a newly created form or with a clone version of your form. I have also tried to encrypt the forms and made test submissions to see if the issue you described is caused by it (Form Encryption), but I didn't encounter the said issue.

    Since your form is encrypted and submission page is not viewable without the encryption key, may we know if this happens to every submission in your form?

    May we know if your form is submitted on a mobile device or a computer?

    Also, is your form embedded on any website? If, yes, please provide us the website where the form is embedded

    We will wait for your response.

    Thank you.