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  • Profile Image

    Jotform is not processing Paypal payment

    Asked by CrimsonCoast on April 19, 2017 at 06:46 PM

    I'm not sure what is going wrong, everything looks fine with the form, but I just keep getting the error message: 

    Sorry, we can’t complete your purchase at this time
    Please return to the merchant and choose another way to pay.

    The form is enabled, I have double checked the link. I am pretty sure my JotForm account is linked to Paypal. So I am not sure why it is not working. Please help.

    Here is a link to the form I have created:  https://form.jotform.ca/70947414105251

    Page URL:
    http://crimsoncoastdance.com/dancewalk

  • Profile Image

    Answered by Ian on April 20, 2017 at 02:12 AM

     https://form.jotform.ca/70947414105251 is giving FORM NOT FOUND Message the form does not exisit anymore. Looking at the History logs I found that the form was deleted on Thu, 20 Apr 17 - 05:38

    The only form form is active in your account is https://form.jotform.ca/71087769105260

    On this form I dod not find any Payment Gateway widget attached.

    To restored a form which was deleted accidently or otherwise and is not purged, please follow the instructions provided at https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Hope this helps