- Michael PerazzettiAsked on April 19, 2017 at 07:25 PM
I just received this email from you and I was not aware that I would reach my limit so quickly. Is it possible to disable the uploading of audio files via the form permanently and just use the form for permission? I cannot really afford to upgrade at the moment.
- JotForm SupportjonathanAnswered on April 20, 2017 at 02:22 AM
Your FREE account/username radiocasbah indeed had exceeded already the Upload space allocation. The account is now in Overlimit Status which now disable submissions on your forms.
To reactivate the form you will have to free up the excess in upload storage space allocation. You can do this in 2 ways.
#1 Upgrade to higher subscription plan to have greater Upload space storage allocation.
#2 Delete existing submissions data in your form that have file uploads on them. Take note that deleted submissions are permanently gone. You may want to download first all your form submissions uploaded files.
Let us know if you need further assistance.