What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms on my website are allowing submissions but they are not ending up in my JotForm database.

    Asked by NipissingTennis on April 19, 2017 at 08:58 PM

    I just now submitted a couple of forms on my website northbaytennis.com and from a user's standpoint would seem like it went through but when I check JotForm for the back-end submission it does not appear.

    Page URL:
    http://www.northbaytennis.com/2017-tennis-season-opens-april-29th/

  • Profile Image
    JotForm Support

    Answered by Kiran on April 19, 2017 at 10:41 PM

    There was a temporary lag with data servers which caused this issue. However, the issue is now fixed by our backend team. Please check now and let us know if you need any further assistance.

    We are sorry for the trouble caused.