What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with on line forms

    Asked by MidcoastRFS on April 19, 2017 at 09:08 PM

    Hi there,

     

    Hope you can help, Our online forms information that is being entered is not appearing in the form summary. We are getting the information emailed to us but the information is not appearing in any of our submission reports. Can you suggest why this is happening

     

    regards Stuart

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    JotForm Support

    Answered by Kiran on April 19, 2017 at 10:43 PM

    There was a little delay in syncing the data between the servers which caused this issue. However, the issue is now fixed by our backend team. Please check now and let us know if you need any further assistance.

    We are sorry for the inconvenience this may have caused.