What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Advanced Designer

    Asked by fountainviewacademy on April 19, 2017 at 09:11 PM


    I love jotform and I use the advanced jotform theme designer feature to put pictures as a background image for my form header. So as you can see from the attachment, I went in the theme designer and changed out the backgrounder header picture and the header font colour. So it lets me make changes, but it will just NEVER save my changes. I click on the save icon, and then it just spins forever and never goes away.

    I've tried making theme changes on several different forms and on two different web browsers. It's a pain to make design changes to a form and then just loose them. 

    Can you help?



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    JotForm Support

    Answered by liyam on April 20, 2017 at 02:38 AM

    Thank you for reporting this matter to us Alissa and we apologize for this inconvenience. We have received reports over this matter and it's just recent that we have received updates from our development team that this issue has recently been fixed. Please try editing your form again this time on the advanced form designer. It would be great if you can clear your browser's cache first before you make your changes.

    Please let us know if the problem persists.