What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account stopped receiving forms?

    Asked by MWalkup on April 19, 2017 at 09:17 PM


    I have an active form that people are currently using to submit data. However, the submitted forms are not showing up in JotForm. How can I make new submissions show up in my files? And is it possible to retrieve the forms that have been submitted in the past hour but haven't shown up?


    Thank you.

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    JotForm Support

    Answered by Kiran on April 19, 2017 at 10:44 PM

    There was a temporary lag with data servers which caused this issue. However, the issue is now fixed by our backend team. The old submissions should also be displaying normally in the submissions view. Please check now and let us know if you need any further assistance.

    We are sorry for the trouble caused.