Why haven't we received a submitted form?

We are yet to reach our free storage limit of 500 forms and have received a notification for a form just submitted onsite however I cannot view or access the submitted form.

They normally come through instantly and about 1 hour has passed already.

This is a duplicate thread to https://www.jotform.com/answers/1123865/ which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

Thank you!