Why haven't we received a submitted form?

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    Asked on April 19, 2017 at 09:48 PM

    We are yet to reach our free storage limit of 500 forms and have received a notification for a form just submitted onsite however I cannot view or access the submitted form.

    They normally come through instantly and about 1 hour has passed already.

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    Answered on April 19, 2017 at 10:47 PM

    This is a duplicate thread to https://www.jotform.com/answers/1123865/ which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!