What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where is our submission?

    Asked by ComplianceChief on April 19, 2017 at 10:21 PM

    Hello Jotform,

    A form was submitted at 10.47am this morning.  Payment for the form was made through PayPal & we received the payment but still have not received the form.

    We requested that the client re-submit the form again & once again a payment was received but not the form.

    We then requested that the client re-submit the form through their Stocks Digital Marketing Material Review Form.  this form does not require a payment.  This also has never been received.

    I have attached a screenshot of the submission page in question & the link to the page below.

    https://form.jotformpro.com/61928845146970

    Please respond urgently.  Where are the submissions??  We need to review the content urgently!!!

    Thanks

    Compliance Chief

    Screenshot
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    Answered by ComplianceChief on April 19, 2017 at 10:50 PM

    Jotform,

    3 Submissions appeared & then disappeared in a matter of minutes.

    Please assist urgently.

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    JotForm Support

    Answered by Chriistian on April 19, 2017 at 11:18 PM

    We had a temporary glitch in our server. However, it is fixed now.

    Can you please check again?

    Regards.

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    Answered by ComplianceChief on April 19, 2017 at 11:35 PM

    Thanks

    They have reappeared again.

    Compliance chief

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    JotForm Support

    Answered by Kiran on April 20, 2017 at 12:57 AM

    We have received an update from our team that the replication is back to normal now. We request you to check again and let us know if the issue persists. 

    We will wait for your response. Thank you!