What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received email notification but no submissions?

    Asked by interpon on April 19, 2017 at 10:22 PM

    The email notifications are coming through when the form is submitted but the submission log page is blank. What's going on?

    Page URL:
    https://form.jotform.co/70951798437875?utm_campaign=d1010-brights&amp;<br/>utm_medium=email&amp;utm_source=mailchimp&amp;utm_content=&amp;utm_ter<br/>m=&amp;mc_cid=aa51494624&amp;mc_ei

    Screenshot
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    JotForm Support

    Answered by Kiran on April 20, 2017 at 12:50 AM

    There was a temporary replication issue with our data servers which caused this issue. However, the issue is now fixed by our backend team. Please check now and let us know if the issue still persists.

    We are sorry for the trouble caused. 

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    Answered by interpon on April 20, 2017 at 02:03 AM

    Thanks Kiran. It is working now.