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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    PayPal redirection has stopped working on our forms

    Asked by waata on April 19, 2017 at 10:48 PM

    Hi, for some reason our PayPal redirection has stopped working on our forms, can you please help on why it might not be working?




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    JotForm Support

    Answered by BJoanna on April 20, 2017 at 03:27 AM

    Do you have issues with this form http://www.jotformpro.com/form/50663084363960?

    I have cloned mentioned form and when I submitted my cloned form I got redirected to Thank You page. After that I have inspected form settings and conditions and I noticed that value from "Course total amount" field is not passed to "To be paid" field. 

    To resolve this issue you will need to update condition that is set for "To be paid" field and for your Payment field "Total Amount Payable". Currently conditional value is not selected in both conditions.

    You need to set value inside of both conditions to "Pay now with PayPal", like this.

    Here is my cloned form: https://form.jotformpro.com/71092016451952 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance.