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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform page is working on the computer but not on the mobile

    Asked by hastiefitness on April 19, 2017 at 10:55 PM

    The page that leads to the form is here:

    http://hastiefitness.com.au/2wksfor37/

     

    For some reason, when we click on the button to "secure my spot today" on the computer, it loads the form fine, but on our mobile devices it is not working...

    Page URL:
    https://form.jotform.co/70780476354866

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    JotForm Developer

    Answered by Helen on April 20, 2017 at 03:50 AM

    Hello,

    Thank you for contacting us.

    I've checked your web page that you shared with us. I opened your form on my mobile phone. I could enter all fields successfully. As you can see below screenshots:

    I could see the "Complete Registration" button. I've entered a test credit card information but your Stripe payment is on the Live mode. So, I could not submit the form, however, I could receive this message alert successfully. It means you form works successfully. Here:

    Please try to replicate the issue again. If the problem still persists, please provide us your mobile phone details. You can add a screenshot, it may be helpful to understand your issue.

    We will be waiting for your response.