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    Form autoresponder email is not sending immediately

    Asked by KathleenO on April 19, 2017 at 10:57 PM

    My autoresponder email is not sending immediately, and my last 2 sign-ups (which were tests) did not appear in MailChimp. Previous to this, everything seemed to be working fine (except for the fact that the messaging in the autoresponder email did not match the message I had written and saved.

    Is it possible to help with this ASAP? I was hoping to push this live for tomorrow morning.

    Thank you!

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    JotForm Support

    Answered by jonathan on April 20, 2017 at 03:27 AM

    Since you have customized the Autoresponder Email of your form, it is possible that you have customized it after the form was already using MailChimp integration. This means that the email message template to MailChimp is not the updated version of the Autoresponder.

    Please try the following update on the form.

    #1 Finalize and save your form Autoresponder Email.

    #2 Remove the current MailChimp integration and then redo integration again.

    #3 Save the form.

    You can then test/check your form if Autoresponder Email now reflect similar to the MailChimp.

    I do not see any reason or cause for the arrival of the email to be delayed. I compared the submissions of your form to the sent email logs, and I do not see discrepancy in the sent date/time.

    Let us know if this did not resolve the issue.