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    Hi there.I have four forms, using the thank you page. Though I notice t

    Asked by hackeberga on April 20, 2017 at 04:13 AM

    Hi there.

    I have four forms, using the thank you page. Though I notice that the fourth one will not work. instead of getting the standard thank you page, it's getting another text and a button for "Now create your own JotForm - It’s free!"



    This is a re-post of a comment on Setting up the Thank You Page

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    JotForm Support

    Answered by Sven on April 20, 2017 at 04:19 AM

    I've checked your forms and all of them seem to have the normal Thank you page set up, so they should work without any issues. Can you please provide the form name or URL so we can investigate further?

     

    Thank you.

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    Answered by hackeberga on April 20, 2017 at 04:42 AM

    Hi there, The problem is with this form https://form.jotformeu.com/50903191428352

    You can see the problem if you try it on our site http://www.hackebergaslott.se/en/corporate/contact-us-corporate

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    JotForm Support

    Answered by Sven on April 20, 2017 at 05:06 AM

    I checked your form and I could reproduce the issue, I cloned your form on my account, and i still had the same issue. I then added a form field in the Thank You page, and deleted it, that seemed to have fixed it. I couldn't pinpoint what the issue was as there isn't any wrong setup or such. 

     

    Please try doing this fix on your form, add one form field to your thank you page, and then delete it after one submission, if the issue still persists, please get back to us so we can assist you further.

     

    Alternatively, you can clone this working version of your from that I applied the fix to, via this URL:

    https://form.jotformpro.com/71091774631962

     

    Here's how to clone an existing form to your account:

    How-to-Clone-an-Existing-Form-from-a-URL

     

    Thank you. 

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    Answered by hackeberga on April 20, 2017 at 05:44 AM

    Thank you. 

    That solved the problem