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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment form emails not coming through again

    Asked by minastireth on April 20, 2017 at 07:25 AM

    Hi there,


    The form for paypal payments isnt coming through again. Could you please look into it as you seem to fix it last time it happened.


    thank you


  • Profile Image
    JotForm Support

    Answered by Welvin on April 20, 2017 at 07:45 AM

    I think you mean you are not getting the form email. That is because the recipient of the form has been listed to our bounce list again.

    truecolourstattoo@hotmail.co.uk is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 Unfortunately, messages from []

    I've fixed this, but please note that the recipient has to adjust its account settings to permanently fix the problem in the form. If you are the owner of this email address, please do the following:

    1. Add noreply@jotform.com to your contact list and safe sender list in Hotmail.

    2. Add jotform.com domain in the safe domain list. 

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:


    Here's visual guide:



  • Profile Image

    Answered by minastireth on April 20, 2017 at 12:43 PM
    You are already on that list. Noreply@jotform.com has been there since we started using you. We will receive the paypal confirmation and the jotform perfectly for months. But then this will happen again. Everything on our end works but jotform just stops sending us the forms after a while for no reason.
    Sent from my Samsung device
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 20, 2017 at 02:09 PM

    The emails stopped sending because the address was in our bounce list, as explained above by my colleague, you could also check this on your account and confirm there are some emails showing as blocked/bounced. 

    This guide will help you to check your email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    So far you should receive email notifications without any problem, your email address is not in our bounce list, you could also check and remove it on your end by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If you keep experiencing issues with emails, please let us know.