What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change stripe account payment Information

    Asked by dlomedia on April 20, 2017 at 08:15 AM

    Good Day, 

     

    We are attempting to change out Stripe Account payment info.  However, when we click on EDIT next to Stripe under the PAYMENTS menu, we don't get the option to change the account info.

     

    Please advise.

    Page URL:
    https://form.jotform.us/62503217278151

  • Profile Image
    JotForm Support

    Answered by Kiran on April 20, 2017 at 09:27 AM

    I am not sure if I understand your query correctly. Do you mean to edit the Stripe account used on the form to receive the payments? I have checked your form and see that the form is using PayPal payment method to receive the payments. If you are referring to a different form that is using Stripe payment, you may click on Connected button again to change the Stripe account.

    Hope this information helps! Let us know if you are referring something different. We will be happy to assist. 

     

  • Profile Image

    Answered by dlomedia on April 20, 2017 at 12:43 PM
    Good Day,
    Yes, we'd like to remove Paypal and add Stripe as the payment processor.
    However, we'd like to edit the account connected to a Stripe account.
    How do we go about added info@dlomedia-inc.com to our Stripe Account vs.
    Howard.Cromwell@dlomedia-inc.com?
    Please let me know if you need more clarity.
    Thanks


    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on April 20, 2017 at 01:52 PM

    If you want to use Stripe instead of PayPal on your form, you'll need to remove the PayPal field from the form and then add the Stripe payment to the form. The products from the PayPal field will be automatically added to the Stripe. All you need to do is connecting your Stripe account with the JotForm. 

    However, please be noted that if a field is deleted from the form the data stored in the field will also be removed. So, if you are already having submissions for PayPal field, the data for this field will be deleted after deleting the payment field. Alternatively, you may consider cloning the form to your account and then configure Stripe account with the new form to use it on the web page.

    Hope this information helps! 

  • Profile Image

    Answered by dlomedia on April 21, 2017 at 01:43 PM
    Good Day,
    Thanks for the info.
    How do we go about setting up subscription payment vs. a single product
    payment?
    Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 21, 2017 at 04:16 PM