What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel my subscription

    Asked by jravineau on April 20, 2017 at 09:07 AM


    I would love to go back to Stater please, because I had to upgrade for a month due to a high sucess but now I don't need it any more until maybe next year.
    Anyway I don't want to cancel my account.

    Can you please help?


  • Profile Image
    JotForm Developer

    Answered by Helen on April 20, 2017 at 10:10 AM


    Thank you for contacting us.

    I have canceled your subscription and refunded your money back as per your request. Your account is FREE and ACTIVE now.

    If you have any questions or issue, please do not hesitate to contact us.