What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I´ve got an error when I want fill out the form from an App?

    Asked by angelortiz on April 20, 2017 at 10:57 AM

    The link in the App is correct but JOTFORM shows up some error.

    I really like using JotForm but in this case I need to make it possible interact with an App.

    Please help me. 

    Page URL:

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    JotForm Support

    Answered by david on April 20, 2017 at 12:29 PM

    I checked your form and it is loading on my end:


    Your form should be functional at this time.  I am not sure how your app is loading the page so I cannot test on my end.  If it is still not loading on your end, let us know how you are loading the form in the app and we will see what we can do.

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    Answered by angelortiz on April 20, 2017 at 02:48 PM

    Thanks for your fast answer. I´ve loading the form into the app through a link embebed in one screen.

    When the app is in the phone and clck over the link pops up the error.

    I´ve loaded the App like a demo in the phone and either can´t have the link to send you a QR to download the App. so I don´t know how you can help me.

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    JotForm Support

    Answered by david on April 20, 2017 at 03:56 PM

    Try loading from the direct URL instead of the custom URL:


    The form does work from both the custom URL and from the regular URL on my end, I am not sure what is being changed in your app to prevent it from doing so.