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    My email continues to go on the bounce list

    Asked by brawleyrents on April 20, 2017 at 11:46 AM

    I remove it and resend a test, and receive the bounce list error again.

    Page URL:

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    JotForm Support

    Answered by Welvin on April 20, 2017 at 01:22 PM

    If you haven't added noreply@jotform.com to your safe sender or contact list, please do so. This should help. If not, there is not much we can do about it. AT&T has the right to block the incoming emails to your account. 

    You may consider using an SMTP to send the form emails. You can find the details here: https://www.att.com/esupport/article.html#!/dial-up/KM1010523. To be exact, the following:

    Email: Your current email address.

    HostName: smtp.mail.att.net

    Port: 857 or 465

    Security Protocol: SSL

    Username: SBCGlobal Email (current email address)

    Password: Your SBCGlobal Email Password.


    If the SMTP won't work, I would suggest changing the email address in your forms to another provider. Maybe, Gmail.