- trek01Asked on April 20, 2017 at 12:31 PM
Testing some programming I did, i notice that the emails were not going to my email account on file. When I logged on last night to Jotform.com, a message said something about "bounce email".
I click the "bounce" button. The form seemed to be working after that. Today (AM) again went testing, I am not receiving emails to my email account on file.
Please explain. Thank you. Look forward to your prompt reply
- JotForm SupportdavidAnswered on April 20, 2017 at 01:42 PM
I checked our logs and it looks like the emails have been going through. We have recently had some reports with @comcast.net addresses rejecting emails due to a PTR record issue but as far as I can tell, your recent emails should have gone through.
Check your spam/junkmail folder to ensure they were not filtered there.