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  • Profile Image

    Not receiving emails from customers who fill in my form.

    Asked by trek01 on April 20, 2017 at 12:31 PM

    Testing some programming I did, i notice that the emails were not going to my email account on file. When I logged on last night to Jotform.com, a message said something about "bounce email".

    I click the "bounce" button. The form seemed to be working after that. Today (AM) again went testing, I am not receiving emails to my email account on file.

    Please explain. Thank you. Look forward to your prompt reply

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    JotForm Support

    Answered by david on April 20, 2017 at 01:42 PM

    I checked our logs and it looks like the emails have been going through.  We have recently had some reports with @comcast.net addresses rejecting emails due to a PTR record issue but as far as I can tell, your recent emails should have gone through.

    Check your spam/junkmail folder to ensure they were not filtered there.