When filling out form my customer has to enter their address as their billing address

  • Profile Image
    Sarah  
    Asked on April 20, 2017 at 02:59 PM

    currently customers payment isn't working when they enter an address different from their billing address- is there a way to add billing address to payment integrations since the address they are entering our services to go to doesn't always match. 

  • Profile Image
    Welvin
    Answered on April 20, 2017 at 04:26 PM

    What is the payment integration currently active on your form? Would you mind sharing us your form URL so we can check it? If you are using Authorize.net, the billing address needs to be entered. 

  • Profile Image
    Sarah  
    Answered on April 20, 2017 at 05:43 PM
    https://www.jotform.com/build/63538608693165
    That is a URL to the form. I believe it is stripe payment.
    ...
  • Profile Image
    Chriistian
    Answered on April 21, 2017 at 01:39 AM

    If you are using a Stripe payment tool on your form, unfortunately, there is no default billing address field on the stripe payment tool. What I would suggest, to prevent the users from getting confused is to add another Address field and label it as a Billing Address field.

     

    If you have other questions or concerns, please let us know.
    Regards.