What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When filling out form my customer has to enter their address as their billing address

    Asked by Sarah   on April 20, 2017 at 02:59 PM

    currently customers payment isn't working when they enter an address different from their billing address- is there a way to add billing address to payment integrations since the address they are entering our services to go to doesn't always match. 

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    JotForm Support

    Answered by Welvin on April 20, 2017 at 04:26 PM

    What is the payment integration currently active on your form? Would you mind sharing us your form URL so we can check it? If you are using Authorize.net, the billing address needs to be entered. 

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    Answered by Sarah   on April 20, 2017 at 05:43 PM
    That is a URL to the form. I believe it is stripe payment.
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    JotForm Support

    Answered by Chriistian on April 21, 2017 at 01:39 AM

    If you are using a Stripe payment tool on your form, unfortunately, there is no default billing address field on the stripe payment tool. What I would suggest, to prevent the users from getting confused is to add another Address field and label it as a Billing Address field.


    If you have other questions or concerns, please let us know.