Unable to open payment settings

  • jonreese
    Asked on April 20, 2017 at 3:14 PM

    I'm in Chrome on a Mac and for the past couple days haven't been able to edit the payment settings on my forms. Please help! Screenshot and link attached. Thank you!

    Jotform Thread 1124811 Screenshot
  • John_Benson
    Replied on April 20, 2017 at 4:46 PM

    I cloned your form and I was not able to replicate the issue. I used Google Chrome and I was able to click the Settings of the Payment field. Here's a screen animation:

    Unable to open payment settings Image 1 Screenshot 30

    Let me refreshed your forms on our server by clearing your form cache. Please try it again and let us know how it goes. If the issue persists, try clearing your browser cache. Here's a guide: http://www.refreshyourcache.com/en/chrome-27/

    Unable to open payment settings Image 2 Screenshot 41

    Hope that helps. Thank you.