What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to open payment settings

    Asked by jonreese on April 20, 2017 at 03:14 PM

    I'm in Chrome on a Mac and for the past couple days haven't been able to edit the payment settings on my forms. Please help! Screenshot and link attached. Thank you!

    Page URL:
    https://www.jotform.com/build/71095480161150

    Screenshot
  • Profile Image
    JotForm Support

    Answered by John_Benson on April 20, 2017 at 04:46 PM

    I cloned your form and I was not able to replicate the issue. I used Google Chrome and I was able to click the Settings of the Payment field. Here's a screen animation:

    Let me refreshed your forms on our server by clearing your form cache. Please try it again and let us know how it goes. If the issue persists, try clearing your browser cache. Here's a guide: http://www.refreshyourcache.com/en/chrome-27/

    Hope that helps. Thank you.