What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to accept PayPal payments that are in a pending status

    Asked by rebannford on April 20, 2017 at 04:39 PM

    Greetings, our last five PayPal transactions have not worked as normal. I did not receive an email, and the payment has not shown up at all in our PayPal account, even though the respondents are indicating that, on their side, it shows that  payment is waiting for approval or acceptance by us.

    We've used PayPal in our Jotforms before without trouble, just recently, in fact, so I'm not sure what is happening. Can anyone help?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 20, 2017 at 06:04 PM

    If you have Pending payments they should appear in incomplete section and here is how to check them: https://www.jotform.com/help/135-How-to-view-incomplete-payments

    Also, if you want to receive Notifiers for such payments you can do that by following this: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    If there is something else going on, do you have any track of those submissions?