What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I can not login?

    Asked by Jessica Sloope  on April 20, 2017 at 05:14 PM

    Hello,

    My name is Jessica Sloope with Cheer Challenge Allstars. We have an account with JotForm. I am trying to log in to our account but it says suspended. I guess we need to upgrade to a pay package. I would like to do that, but it will not let me log in to do so. Is there someone that could help me with this?

    Thanks,

    Jessica Sloope

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    JotForm Support

    Answered by ktyaguirre on April 20, 2017 at 08:27 PM

    Thank you for contacting us!

    We reviewed your account and form : http://www.jotform.us/form/70866529484167

    was found to be collecting credit card information. Which is not allowed according to  our Terms of use.

    Please refrain from collecting this type of sensitive information in plain text fields.

    We have implemented payment integration in order to make legitimate charges: 

    Authorization292-How-to-Enable-Payment-https://www.jotform.com/help/

    This method is mandatory to be used when dealing with credit cards from customers.

    Your account has been activated and your form cleaned, you may continue to develop it.

     

    Thank you.

  • Profile Image

    Answered by cheerchallengeva on April 20, 2017 at 08:43 PM

    Thank you. We have to run all our processing through our merchant service provider due to an agreement. Jotform does not offer the processing app our provider uses. it is called SwipeSimple. I am not sure what to do.

     

    Thanks,

    Jessica

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    JotForm Support

    Answered by Nik_C on April 21, 2017 at 03:07 AM

    Unfortunately, we don't have an Integration with SwipeSimple, please check one of the existing payment integrations we have:

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you have any further questions please let us know.

    Thank you!