What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions: Conditional redirect does not work and redirects to a blank page

    Asked by aarnold71 on April 21, 2017 at 12:36 AM

    Hi Support,

    My setup for conditional redirect used to work but as I update it with a new link its now not working. I placed two conditions to be sure and both redirect setup is not working. 

    I setup a question with a yes and a no. Each answer has a different redirect URL. After submitting the form the form will just disappear and wont redirect as it should be. 

    I cleared my cache tested it with different browsers. 

    I tried setting up one condition only like when the form submits a NO answer it redirects to a specific url. When answer is YES then it uses the URL in the THANK YOU URL Settings. I tested the form again submitting a NO answer which is setup in the conditional Redirect but it does not work.



    Page URL:

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    JotForm Support

    Answered by Chriistian on April 21, 2017 at 03:49 AM

    Hi there,

    I was able to replicate the issue. I will escalate this to our developers and let you know once this is fixed. Apologies for the inconvenience.


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    JotForm Support

    Answered by Chriistian on May 28, 2017 at 11:31 PM


    Our developers have fixed this issue. Can you please confirm from your end?