What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by 95northproduction on July 09, 2012 at 03:57 PM

    I received an email from JotForm stating that that my account has be downgraded? When I go on the Jotform site, it says I have a free account. I'm not sure why I received the email as my credit cards have not expired. Is there something that I need to do or is this a phishing email? 


    thank you. The email I received is below: 


    Dear Christi Schofield, 

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired. 

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    JotForm Support

    Answered by liyam on July 09, 2012 at 06:39 PM

    Hello 95northproduction,

    As of checking, your subscription payment via Paypal did not push and has failed to get charged twice (June 28, and July 2).  This caused your account's subscription status to automatically be downgraded automatically. 

    Please do check your Paypal to find what's wrong with it.  Or you can resubscribe using your credit card via this link.

    Please do let us know if you need further assistance.