API-Limit Exceeded while using Zapier Integration

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    Asked on April 21, 2017 at 08:17 AM

    Morning All

    We've just received a API-Limit Exceeded email.

    This seemed to be caused by the Zapier integration and last happened 21st Feb.

    Zapier are saying this may be being caused by a change to the way JotForm interprets api calls as there have been no changes to the Zapier integrated forms.

    We use JotForm form a number of business critical functions. Do you know what is causing this & is something that needs to be resolved at the JotForm end or the Zapier end?

    (I'm not sure who is responsible for the Jotform>Zapier integration)

    Many thanks for your help.



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    Answered on April 21, 2017 at 09:32 AM

    Hi Stuart, Thank you kindly for reporting this issue to us about your account hitting the API Limit which I do agree is a bit strange considering you have a subscription with us and we do apologize

    Looking into this issue further I found you were indeed at the limit so I have cleared your form cache and reset the limit for you to see if that helps you out with resolving this problem.

    If for some reason you hit the limit again don't hesitate to let us know and also may we know how many or roughly which forms on your account are integrated with Zapier?

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    Answered on April 21, 2017 at 10:43 AM
    That is great. Many thanks for the help Kade
    I’ve just turned the Zaps back on again so it will be interesting to see if
    the limit blows again (I just checked before sending this & can see 9999
    calls still available, so it may have been a one off issue overnight. As
    mentioned, last time was 21st Feb if you want to check any logs).
    There are 30 active forms used for Zapier. They are pretty much all of the
    forms in the Client Facing, New Info, Internal and WL folders.
    I’m not sure if it was one specific Zap causing the issues, of all of them
    contributing. (on the Zapier side, these calls aren’t showing as actioned
    tasks, I’m guessing they are background polls)
    Many thanks again for your help Kade.
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    Answered on April 21, 2017 at 12:07 PM

    You are very welcome.

    Thank you for the additional details about this, I checked this again but it looks to be normal for now even though you said you just literally re-enabled the integration on your forms.

    Also, yes, you will only see the API per the app since for security measures it is hidden to run in the background when you allow it.

    We do lots of updates very early on in the morning so yes, there's a chance that something may have possibly affected or caused it to fall out of sync incorrectly.

    Hopefully, the reset helped to correct the issue for you but as I mentioned do feel free to follow up here if the issue recurs so that we can investigate further if necessary.

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    Answered on April 21, 2017 at 01:43 PM
    That’s great. Many thanks for the update Kade.
    I’ll send a follow up if it reoccurs.
    Have a great weekend.
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    Answered on April 22, 2017 at 04:43 PM
    Unfortunately we have just received another API-Limit exceeded email.
    Can you reset the limit again so it doesn’t impact out live operations.
    This is the 3rd time it’s happened. Do you know the what underlying cause
    is (I’m still not clear if it’s a problem at the Jotform end or the Zapier
    Any insights gratefully appreciated.
    Many thanks
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    Answered on April 22, 2017 at 06:01 PM

    Hi Stuart,

    We apologize for any inconvenience caused.

    There was a temporary glitch on our system that was causing the API Limit related application to trigger the limit exceeded alert. 

    But our backend team have now rectified the issue and restored the service. You should not be getting the false alert anymore.

    I have also reset your account daily limit counter to be sure it is refreshed today.

    Do let us know if issue still persist after all this updates.


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    Answered on April 22, 2017 at 06:43 PM
    Many thanks for the update Jonathan.
    I'll switch the Zaps back on.
    Have a great weekend.
    *Stuart Bell*
    Co-founder - COO, 90-Minute Books
    (Current location/timezone: UK/US Eastern)